Return, Refund, & Cancellation Policy
Returns & Exchanges:
GutarGoo has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:
- You must raise a return request by emailing us on firstname.lastname@example.org within 7 days of receipt of your order
- Product packaging, labels & tags must not be tampered with
- Product must be in perfect condition
- Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
- Refunds will only be processed for damaged or defective products in the form of store credit.
- For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
- Once you have requested for a return/ exchange the product will be collected within 7 working days
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
GutarGoo reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.